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| Terms and Conditions |
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Shipping Policy:
Act 1 Gift Baskets will ship all 2nd day air and next day air orders received before 12PM EST the same day
and all 2nd day air and next day air orders received after 12PM EST the next business day. All ground orders
will ship within 24-48 business hours. Act 1 Gift Baskets reserves the right to alter same day shipping
cut-off during all holiday periods. We cannot ship to PO Boxes, APO/FPO or any other military addresses. At
this time we do not ship to Alaska, Hawaii or Canada.
Customer Service Policy:
Act 1 Gift Baskets will make every effort to ship each and every order within the shipping deadlines and to complete customer satisfaction. Act 1 Gift Baskets will replace or refund the value of any gift not meeting the customer's satisfaction, deemed damaged or defective. Refunds or replacements are only offered if the original gift can be retrieved for inspection (Assuming the claim is made within the 2 day grace period.)Act 1 Gift Baskets guarantees all gifts they ship will have the general look and product assortment as the photos used to represent them. (Substitutions are allowed as long as the value is equal or greater the substituted product. We will do our best to substitute within the same "family" of products at all times.)
Customer Satisfaction:
Act 1 Gift Baskets will use its best efforts to resolve customer satisfaction issues in a timely manner. Act 1 Gift Baskets will replace or credit the value of any part of a gift arrangement deemed to be damaged or defective. Act 1 Gift Baskets warrants the gift arrangements we ship to have the look and value represented in our website, however, credits will not be issued where subjective matters of taste, style or value are involved.
Claims:
All damage claims, discrepancies and late delivery claims must be made within 2 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy Act 1 Gift Baskets will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and or refunds will be at the sole discretion of Act 1 Gift Baskets and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If the gift is disposed of before we can verify the damages/ discrepancy we will not issue any refund. Perishable items cannot be returned. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone. Our FAX NUMBER is 914-769-7837.
Incorrect Address:
All orders must be complete with the correct address, city, state and zip. Act 1 Gift Baskets will not be responsible for a gift being mis-delivered or being delivered late when a bad address is supplied. We will ship to the address supplied on the order.
• A $10.00 Fee will be added to your bill when a bad address is supplied and the carrier needs to make an address correction or when a suite number/ apartment number is not supplied. This fee may and will be incurred any time a zip code, city and state do not match.
• Claims or requests for refunds on gifts returned due to a bad address will not honored.
• Claims for late deliveries due to missing suite numbers/ apartment numbers or incorrect information will not be honored.
Returns:
In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the credit card that you used and you will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to Act 1 Gift Baskets and any address correction fees.Perishable items cannot be returned. Act 1 Gift Baskets must be notified of all discrepancies within 48 hours of receipt of goods. Please contact us by calling 914-747-7175 or e-mail us at customerservice@act1giftbaskets.com.
Substitutions:
Act 1 Gift Baskets will make every effort to fill each order exactly as specified on the content listings. However in the event we are out of stock on any item we reserve the right to make substitutions of equal or greater value without prior notice. No refunds or credits will be offered due to substitutions. If for any reason we will be out of an item for an extended period of time Act 1 Gift Baskets will notify you via email. During hot weather months all chocolate items will be substituted with hard candy items of equal or greater value.
Fulfillment:
Act 1 Gift Baskets will make every effort to ship and fill all orders received. However if an order can not be filled Act 1 Gift Baskets will notify you within one business day.
Secure Ordering:
Enjoy safe and secure transactions when ordering online with us. All transactions are totally encrypted for your safety. Our site is secured through GeoTrust, one of the leaders in website secure transactions.
Tax Policy:
We are required to collect 7.375% sales tax if your order is purchased in New York. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is placed
Privacy Policy:
Act 1 Gift Baskets takes guarding the privacy of the information that you provide us very seriously. Please read this policy to understand how we will treat the personal information that you give to us.
Our privacy procedures include the following:
We disclose our privacy policies and procedures in this document. We do not sell or rent your personally identifiable information to anyone without your permission. We do provide links to outside web sites and you should check their privacy policy if you choose to visit their site or provide your information. The only information we may choose to share is your contact information. We will NOT give out any other personal information without your expressed verbal and written approval. If you use a credit card to purchase through www.Act1giftbaskets.com we DO NOT share this information. We allow all users to opt out at any time from receiving Email messages from www.Act1giftbaskets.com or from having information shared with selected www.Act1giftbaskets.com or any of our sponsors or business partners. We allow users to access their user’s profiles and change information as they deem necessary. Since this policy may change over time as we modify or expand our service, we suggest that you check back from time to time in order to understand how we treat your information. Your use of this web site,www.Act1giftbaskets.com, or any of our web sites, constitutes your agreement to the terms of the Act 1 Gift Baskets privacy policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. Your continued use of this web site, www.Act1giftbaskets.com, or any of our web sites, constitutes your agreement to any such changes.
SPECIAL NOTE: California Residents Privacy Policy
Information Collected:
When users make a purchase from our site, then we collect their first and last name, address, including street name and name of city or town, an e-mail address, a telephone number and credit card information which is processed through SSL encryption on our secure shopping cart. We do not share any of this information with a third party other than the credit card processor used to process the order.
If you have an account on our site, then you may go on line to the site to update or delete your information.
Any specific changes in our privacy policy will appear on our Policies page. This is easily found at the top of the home page of our web site. Please feel free to review it at any time. All California residents, who have an e-mail account on our site, will be sent an e-mail detailing any material change to our privacy policy.
Use of Cookies:
Cookies are segments of information that can be saved on the user’s computer by a web site for purposes of tracking, or saving login information. www.act1giftbaskets.com uses cookies to allow you to view your list at a later time. |
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